FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Earrings must be unused, in original packaging, with all tags intact, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. Are your earrings hypoallergenic?

Yes. Most of our earrings are made with sterling silver, 18K gold plated, or stainless steel — all nickel-free and lead-free, making them safe for sensitive ears.

6. What materials do you use?

We use premium materials including:

  • 925 Sterling Silver
  • 18K Gold Plated
  • Stainless Steel
  • High-quality Cubic Zirconia and crystals

Material details are clearly listed on each product page.

7. Do the earrings have secure backs?

Yes. We use secure butterfly backs, screw backs, or lever backs on most designs to ensure they stay in place comfortably.

8. Are the earrings suitable for everyday wear?

Yes. Many of our designs are lightweight and comfortable for daily use, while still looking elegant.

9. Do you offer earrings for sensitive ears?

Absolutely. We have a dedicated collection of hypoallergenic earrings specifically designed for sensitive skin.

10. How do I clean my earrings?

Wipe gently with a soft cloth after each use. For deeper cleaning, use mild soap and warm water. Avoid harsh chemicals. Store in a dry place to prevent tarnishing.

11. Are the colors accurate to the pictures?

We make every effort to show accurate colors. Slight variations may occur due to different monitor settings. Each product has multiple high-resolution photos.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my earrings arrive damaged or incorrect?

Please contact us within 48 hours with clear photos. We will quickly resolve the issue with a replacement or refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.